Return & Refund Policy
We're dedicated to ensuring your satisfaction and providing exceptional products and services. To ensure transparency and a smooth shopping experience, we've formulated the following Return & Refund Policy with your convenience in mind. Please take a moment to review it carefully to understand your rights and responsibilities.
14-day Return Window
Our return policy allows for a 14-day window from the date of receiving your item to request a return.
Condition for Returns or Exchanges
For a return to be eligible, the item must be in its original condition, unused or unworn, with tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including clearance items, gift cards, personalized items, pre-assembled items, and those marked as "Non-Returnable" on the sale page.
Return Procedure
To initiate a return, please reach out to us at hello@shangdon.com. Upon acceptance of your return request, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns sent without prior authorization will not be accepted.
Feel free to contact us at hello@shangdon.com for any inquiries regarding returns.
Damages and Issues
Please inspect your order upon receipt and promptly inform us if there are any defects, damages, or incorrect items. We will assess the issue and take appropriate action to rectify it.
Exchanges
The most efficient way to exchange an item is to return the original purchase and place a separate order for the desired item once the return is processed.
Return and Exchange Costs
Customers are responsible for shipping expenses if the package is unopened and undamaged. Restocking fees are not applicable for returned products.
However, in the case of a defective item, we will cover the cost of return shipping.
Refund Policy
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 7 days.
For any further assistance with return claims or inquiries, please don't hesitate to contact us.
14-day Return Window
Our return policy allows for a 14-day window from the date of receiving your item to request a return.
Condition for Returns or Exchanges
For a return to be eligible, the item must be in its original condition, unused or unworn, with tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including clearance items, gift cards, personalized items, pre-assembled items, and those marked as "Non-Returnable" on the sale page.
Return Procedure
To initiate a return, please reach out to us at hello@shangdon.com. Upon acceptance of your return request, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns sent without prior authorization will not be accepted.
Feel free to contact us at hello@shangdon.com for any inquiries regarding returns.
Damages and Issues
Please inspect your order upon receipt and promptly inform us if there are any defects, damages, or incorrect items. We will assess the issue and take appropriate action to rectify it.
Exchanges
The most efficient way to exchange an item is to return the original purchase and place a separate order for the desired item once the return is processed.
Return and Exchange Costs
Customers are responsible for shipping expenses if the package is unopened and undamaged. Restocking fees are not applicable for returned products.
However, in the case of a defective item, we will cover the cost of return shipping.
Refund Policy
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 7 days.
For any further assistance with return claims or inquiries, please don't hesitate to contact us.